Customer Support Coordinator

Vilnius, Business Garden

Full-time

Permanent employee

2,800 - 3,000 € per month

Intro

Join our team as a Customer Support Coordinator and lead the coordination of aviation spare parts operations from inquiry to delivery. You’ll oversee RFQs, quotations, and shipments while ensuring full regulatory compliance and top-tier customer service. By managing supplier relationships, optimizing procurement strategies, and driving operational efficiency, you’ll play a key role in supporting our customers’ fleet reliability and business success.

Your responsibilities will include:

Oversee and perform daily operational activities, including: RFQ and order processing, quotation preparation, and shipment coordination
Ensure all spare parts transactions are fully documented and compliant with aviation regulations, including airworthiness certificates and export/import documentation
Lead strategic procurement of repairable components and high-value assets to support operational requirements
Monitor inventory levels and collaborate with teams to ensure orders are placed on time to meet demand Supervise exchange orders, ensuring the timely return of core units by the customer
Source and evaluate suppliers for quality, cost, and reliability, and develop and maintain strong relationships with vendors

We expect You to have:

Bachelor’s degree in aviation management, Supply Chain, Business Administration, or related field (or equivalent experience)
Minimum 2 years of experience in aviation spare parts operations, procurement, or MRO support
Strong knowledge of aircraft spare parts, repairable components, and aviation documentation standards
Experience in supplier evaluation, strategic procurement, and inventory management
Strong communication and negotiation skills
Fluency in English; additional languages will be considered as an advantage

We offer:

Opportunity to work in a fast-paced and dynamic airline environment
Professional growth and development within the organization
Possibility to travel on company network at reduced rates
Additional day off during your birthday month
Additional benefits package: partner discounts, team buildings, food treats, other fun activities in the office and more
Monthly salary from 2800 - 3000 EUR gross.

About us

Welcome to Airhub Aviation, where we transcend the traditional concept of an aviation company. We are a cohesive team of aviation enthusiasts driven by our collective passion for flight.

Our diverse portfolio offers a wide range of services, including:

CAMO Part 145 Certified MRO: Our Continuing Airworthiness Management Organization, certified under Part 145, is the backbone of safety and maintenance, ensuring aircraft are always in top condition.
EASA Approved Training Organization: We nurture the aviation professionals of tomorrow, offering rigorous training programs that shape careers and futures.
ACMI Services: We provide a comprehensive Aircraft, Crew, Maintenance, and Insurance solution that not only keeps aircraft in the sky but also ensures passenger safety and satisfaction.
Aircraft Management: Our team of experts manages aircraft with precision and care, allowing owners to enjoy all the benefits of ownership without the headaches.
Asset Management: We optimize the value of aviation assets with dedication and finesse, ensuring peace of mind and financial success.
Aviation Inventory Solutions: We keep aircraft ready for takeoff, with a comprehensive inventory management system that ensures parts and equipment are on hand when needed.

At Airhub Aviation, your journey is our privilege, and our team is the driving force behind our commitment to excellence. Your well-being and professional development are our top priorities here. We offer continuous training, mentorship, and a wealth of growth opportunities to ensure that every team member has the resources to flourish in their career.

We look forward to welcoming talented individuals who share our passion to join our collective mission to redefine the future of aviation!